Company Background

A team of call center operations managers, from one of the nation's top telemarketing companies, established Incept Corporation in 1993.

We have developed and executed in excess of 2,000 business to business and business to consumer call programs since the company’s inception. This experience has allowed us to identify the need for telemarketing programs to be independently pre-tested before delivery to outside service agencies.

Extensive testing has proven that a call program delivered with a history of success, rather than a question mark, puts customers in a position to hold their call centers accountable for results. It has been that testing which has become a hallmark of success for our company.

Beginning in 1994, many of our business to business customers asked that their call programs be handled internally. These mission-critical programs were too sophisticated to be outsourced.

The demand for our internal call center solutions, encompassing both business to business and business to consumer programs, steadily grew. In 1997, Incept’s service offerings were expanded to include outsourced Quality Assurance - Performance Optimization, direct mail fulfillment, digitally recorded messaging and email marketing.

We developed a fully automated research and development call center, with blended inbound and outbound calling, in 1998. This facility is utilized to conduct benchmark testing and provide remote call center Quality Assurance monitoring. Turnkey marketing programs are also provided for customers.

Marketing solutions Incept began making available to customers in 2005 include print and internet marketing.