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| Discipline: | Donor Recruitment |
| Industry: | Blood Center |
| Product: | Telerecruiting |
| Objective: | Increase blood donations while reducing cost |
| Challenge: | A regional blood bank contacted Incept to outsource their internal donor recruitment division. Our client no longer wanted the burden associated with staffing and managing their internal call center. |
| Solution: | Incept transitioned this organization's entire donor recruitment program to our inbound/outbound contact center in Canton, Ohio. We instituted an aggressive, comprehensive training program to ensure our internal blood donor recruitment specialists exceeded the high standards set by our client. |
| Result: | Incept increased this organization's blood donations by 17% in the first year alone. |
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