Incept Corporation
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Incept is a multi-channel direct marketing firm that provides inbound and outbound telemarketing, direct mail and internet marketing services. Empowered by a dedication to excellence, Incept's innovative solutions drive front-end response lift while maximizing back-end customer retention.

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Discipline:Lead Qualification
Industry:Hardware & Software
Product:Hand held/Palm Size PC
Objective:Launch an initiative to survey seminar attendees for the purpose of:
1. Determining their reason for attending.
2. Assess their level of ongoing interest.
3. Providing a direct pathway to OEMs, resellers or solution providers based on each prospect's specific application.
Challenge:Client did not possess a marketing channel to advance business decision-makers and solution providers from the product discovery phase to the point of making a buying decision.
Solution:Incept was contracted to identify and qualify prospective solution providers and business decision makers, for the purpose of generating interest in purchasing or programming hand-held and palm sized PCs. Following an initial needs assessment phone survey, Incept integrated a real-time, desktop e-mail solution for transmitting customized messages that incorporated additional product information and URLs based on each prospect's intended application. We also utilized in-house third-party transfer technology, which allowed for hot prospects to be transmitted directly to client contracted OEMs, resellers or solution providers based on need.
Result:The client now has a channel to quantify and qualify the value of seminar events as well as turn prospects into customers and is finalizing plans for a rollout.

Outsourced Quality Assurance Outsourced Call Center Management Internal Teleservicing Direct Mail CRM Software Email Marketing Print Services



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330-649-8000  4150 Belden Village St. NW  Suite 205  Canton, OH 44718