November, 2005 - American Red Cross Blood Services Greater Ozarks - Arkansas Region Reports Success in Outsourcing Donor Recruiting to Incept

The outstanding launch Incept achieved recruiting blood donors for American Red Cross Blood Services Greater Ozarks - Arkansas Region has continued through the first 18 months of the program.

Of the challenge her region faced in early 2004, Donor Support Supervisor Terry J. Rimer points out, "When an organization has a need that can't be met by existing employees, they normally are in a position to hire the staff they need. But that is not always the case."

Rimer continues, “My organization had a need that couldn’t be met by existing staff, and for various reasons, we were not in the position to hire new employees for this need. So, we looked to outsourcing."

She says that in partnering with Incept, "We are being rewarded with wonderful results. Their employees are always welcoming and helpful when issues arise. They go 'the extra mile' to meet the needs that we have with enthusiasm and minimal concerns."

"We are dedicated to provide the absolute highest quality customer service for all our customers," notes Incept Director of Client Services Billie Johnson. "It is especially rewarding, though, when a blood center lets us know how pleased they are with the job we are doing."

Rimer's team did try another solution before bringing the program to Incept. "We tried using an automated system that just did not garner the results that the friendly staff at Incept garners for us. Their agents are always knowledgeable of our information and pleasant when talking with our donors."

"Our work with blood centers over the past six years has been exceptional," emphasizes Incept Chief Executive Officer Jeff White. "Blood donations save lives; that makes a telephone call extremely powerful. That is why we strive each day to be the best in the industry."

Rimer concludes, "I would highly recommend if anyone finds they have the same need we had and are in the position that we were in, to look to Incept for assistance."