Central Blood Bank Selects Incept to Brighten Lives in Pittsburgh

9/15/2009 – Canton, Ohio. Pittsburgh based Central Blood Bank (A subsidiary of The Institute for Transfusion Medicine), the 4th largest blood collection organization in the US, has recently closed its Chicago based contact center and out-sourced all call related, donor recruitment to Incept Corporation. The decision followed a 12-month, super lapsed recruitment test at Incept’s Canton Ohio based contact center. The project included recruiting inactive donors whose last blood donation was more than 5 years ago.

“Incept has provided tremendous service and has proven to be experts in their field. We just felt it was time to let them focus on what they do best, so that we could do the same” said Judi Matok, COO of Central Blood Bank

“Central Blood Bank is a great partner. Their openness and flexibility make them a pleasure to work with”. Stated Sam Falletta, President of Incept. Falletta stated that the move will create an additional 24 jobs for the Canton based firm.

Incept is a conversational marketing firm specializing in Donor Recruitment, Coordinator Support, Inventory Management through procedure conversion, and Internal Call Center Consulting. They currently support the donor recruitment of 11 blood center organizations nationwide.

Incept’s Commercial division specializes in out-sourced customer acquisition and retention services, primarily within the automotive and software industries. For more information, contact Billie Johnson 330.649.8000